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Ticket Services (EN)

Ticket services is feature in this CRM that allows your customer to select to what service/product this ticket is related when opening new ticket.

Eq.

Product/Service 1
Product/Service 2
Product/Service 3

When your customer will open the ticket the admin will know that this ticket is related to specific service.

You can easily enable/disable this option from Setup->Settings->Tickets.

To create new ticket service navigate to Setup->Support->Services.

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Search Knowledge Base Articles

Ticket Services (EN)

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Open Ticket From Admin Area (EN)

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