Search Knowledge Base Articles

Priorities (EN)

You can easely customize ticket priorities by going to Setup-> Support -> Ticket priority

Tickets priority are feature in CRM to easily answer and check the tickets by priorities.

Some customers will always choose the HIGH priority but feel free to organize for your needs.

Open Ticket From Admin Area (EN)

To open new ticket click on the sidebar menu item Support -> New Ticket Select assignee. (D...
Email Templates (EN)

You can easely customize all ticket email templates by going to Setup -> Email Template...
Statuses

You can easily customize ticket status by going to Setup->Support -> Ticket sta...
Change Ticket Status Without Making Reply (EN)

You can change the ticket status without making the reply. Open the ticket you want to change the st...
Predefined Replies (EN)

Setup some predefined replies that you are using very often so you wont need anymore to type it aga...